By using the contact form or phone us on: 0345 9003414. Our Customer Service Department is open 8.30am to 5pm, Monday to Friday.

The majority of our orders are personalised and dispatched via DPD Next Day delivery. We will deliver to any mainland UK address whether it be to a home or work address. On every product page there is a small clock symbol. Inside this clock it shows how many hours it takes to manufacture and personalise your gift. This is normally either 24 or 48 hours. A few products may take a little bit longer to manufacture and for these we show 72 hours (or 3 days) prior to us dispatching in the post. Wooden dog beds and accessories can take several weeks to produce. If your order has taken longer to arrive than you expected and you would like an update, please use the contact form and we can check to see where it is.

When you have found the gift you wish to personalise, click on the product and the personalisation software will load. At this page, you can enter a name or message via the Text box. Also on some gifts you have the option to upload a photo from via the Browse button. On certain products there is also the option in the text box to select your preferred font style and font size. When you have added your text or uploaded your photo there are also arrow buttons that move your photo up and down or from left to right. You can use the arrows to move your uploaded photo until you are happy with its positioning on your gift. Enter your required quantity and then 'Add to Cart' button at the bottom of the page. When you add to cart it will drag your personalised artwork through to checkout. When you pay for the product at checkout your artwork will automatically be sent to the factory to commence production.

You have a few options here. Firstly, follow the instructions above detailed in 'How do I place an order?' If you are still struggling after trying this, please phone the Boutique Gifts team on 0345 900 3414 between 8.30 am and 5pm Monday to Friday and they will talk you through the personalisation process.

The printable or personalisation area is the space allocated for your photo or message on the gift you want to personalise. This space is recommended to us by the manufacturer and will vary depending on the product size. If you have a particularly long name or message that you want to include, please check the charecter limit.